PRIVACY POLICY

A Legal Disclaimer

SOLAE respects your privacy and is committed to protecting your personal data with care and intention. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, SOLAE (operated by Jessica Fulbrook) is the data controller responsible for your personal data.

Information We Collect

We may collect and process the following personal data:

Name
Billing and delivery address
Email address
Telephone number
Payment information processed securely via third party payment providers
Order history and transaction details
IP address, browser type, and device information
Website usage data through cookies and analytics tools

We only collect personal information that is necessary to provide our services or comply with legal obligations.

We do not knowingly collect data from children.

How We Use Your Information

Your personal data is used to:

Process and fulfil orders
Communicate with you about your order
Provide customer support
Manage returns or queries
Improve our website and services
Comply with legal and accounting requirements

If you have opted in, we may also use your email address to send marketing communications. You may unsubscribe at any time.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Performance of a contract to fulfil your order
Legal obligation including record keeping and tax requirements
Legitimate interests such as improving our services and website performance
Consent for marketing communications where applicable

Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties only where necessary, including:

Payment processors
Delivery and fulfilment providers
Website and hosting platforms such as Wix
Analytics providers

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

Some of these third parties may process data outside of the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

Payment Information

Payments made through this website are processed securely by third party payment providers.

SOLAE does not store or have access to your full payment details.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. For example, order and transaction data may be retained for up to 6 years to comply with UK tax and accounting obligations.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Object to or restrict processing of your data
Withdraw consent at any time where we rely on consent to process your data

Lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk)

To exercise your rights, please contact us using the details below.

This website uses cookies and similar technologies to support essential functionality, improve performance, and analyse website traffic. Where required, we will obtain your consent before placing non-essential cookies on your device. You can manage your cookie preferences through our cookie banner or your browser settings. For more information, please refer to our Cookies Policy.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate.

The most current version will always be available on this website.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

SOLAE
SOLAE is operated by Jessica Fulbrook, a sole trader based in the United Kingdom.
Email: hello@solae-accessories.com

For customer enquiries or return requests, please contact us via email. The appropriate correspondence or return address will be provided upon request where required.